Elizabeth Maddeux
Salary N400,000
Job Summary
Elizabeth Maddeux is seeking a Customer Service Manager to lead branch customer service operations, ensure high customer satisfaction, resolve issues promptly, and enhance service delivery.
Key Responsibilities
- Supervise the customer service team and daily operations
- Ensure timely resolution of customer complaints and inquiries
- Monitor service quality and implement improvements
- Train, mentor, and develop customer service staff
- Ensure compliance with service standards and internal policies
- Prepare and submit customer service performance reports
Required Qualifications
- Bachelor’s degree in Business Administration, Marketing, Banking, or related field
- 4–6 years experience in customer service within the banking sector
- Proficiency in Microsoft Office applications
- Strong skills in customer relationship management, leadership, communication, conflict resolution, and service quality management
Apply via Google Form
Fill out the Google Form to submit your application
https://docs.google.com/forms/d/e/1FAIpQLSeMshHBHZDnIESRyH6SPE8CjWPJvx53PvkpTB_P7gq_jzJKJg/viewform
