Sales & Customer Experience Representative

Job Code: SCE: 001

Job Purpose

As our Sales & Customer Experience Representative, you are the face of our showroom. Your role is to create an exceptional customer experience while helping customers find the right bathroom accessories for their homes, renovation projects or commercial developments. Beyond making sales, you’ll build relationships and educate customers about our products,
follow up on enquiries, and ensure every visitor leaves feeling valued, whether they buy immediately or return later.

What You Will Actually Do

Your responsibilities will include(but are not limited to):
● Welcome every customer warmly and professionally from the moment they enter the showroom.
● Understand each customer’s needs by asking thoughtful questions before recommending products.
● Demonstrate and explain product features, benefits, specifications, and pricing confidently.
● Help customers compare products and make informed purchasing decisions.
● Prepare quotations accurately and promptly.
● Follow up with customers who visit the showroom but do not make an immediate purchase.
● Build strong customer relationships that encourage repeat business and referrals.
● Upsell and cross-sell complementary bathroom accessories to maximise value for customers.
● Process sales transactions accurately and maintain complete customer records.
● Work closely with the Store Officer to confirm product availability and delivery timelines.
● Ensure products are attractively displayed, and the showroom remains clean, organised and inviting.
● Resolve routine customer concerns professionally and escalate more complex issues when necessary.
● Stay up to date with product knowledge, promotions and pricing.
● Represent the company’s values and maintain a professional image at all times.

What Success Looks Like

You will know you’re succeeding in this role when:
● Customers enjoy visiting the showroom and confidently recommend us to others.
● Walk-in visitors consistently become paying customers.
● You achieve or exceed your monthly sales targets.
● Customers receive timely follow-up after every enquiry.
● Customers return because of the trust and relationship you’ve built with them.
● The showroom is always neat, welcoming and ready for business.
● Customer enquiries are handled professionally and efficiently.

This Job Is For You If…

● You genuinely enjoy meeting and helping people.
● You communicate clearly, confidently and professionally.
● You enjoy achieving sales targets and earning performance-based commissions.
● You naturally build trust and lasting relationships.
● You enjoy helping customers make the right purchasing decisions.
● You notice opportunities to recommend complementary products that genuinely add value.
● You remain patient and positive, even when customers take time to decide.
● You take ownership of customer enquiries until they are resolved.
● You believe excellent customer service is just as important as making a sale.

This Job May Not Suit You If…

● You dislike interacting with people throughout the day.
● You become discouraged when customers don’t buy immediately.
● You dislike following up with customers after they leave.
● You prefer a role with no sales targets or performance expectations.
● You struggle to stay motivated during slower sales periods.
● You avoid asking customers for the sale when the opportunity is there.
● You lose interest after completing a transaction instead of building long-term customer relationships.

Skills & Experience

Technical Skills
● Customer service excellence.
● Sales and negotiation skills.
● Product presentation and demonstration.
● Relationship building.
● Effective verbal and written communication.
● Basic computer literacy.
● Point-of-Sale (POS) systems.
● Quotation preparation.
● Time management.
● Attention to detail.

Experience

● Previous experience in retail sales, showroom sales or customer service is an
advantage.
● Experience selling sanitary ware, bathroom accessories, furniture, building materials
or home improvement products is desirable but not essential.
● Minimum of OND, HND or Bachelor’s Degree.
● Candidates with the right attitude, willingness to learn and passion for sales are
strongly encouraged to apply.

The Kind of Person We’re Hoping to Meet

We’re looking for someone who is:

● Friendly and approachable. Customer-focused. Honest and trustworthy.
● Well-presented and professional. A good listener. Confident without being
aggressive.
● Self-motivated. Reliable and dependable. Positive and enthusiastic.
● Coachable and eager to learn.
● Passionate about delivering exceptional customer experiences.

What Will Make You Stand Out?

You’ll have an advantage if you:
● Have experience selling premium retail products.
● Have consistently exceeded sales targets in previous roles.
● Can confidently explain technical product features in simple terms.
● Are skilled at upselling without making customers feel pressured.
● Build customer relationships that lead to repeat business and referrals.
● Learn new products quickly and confidently.
● Have experience using CRM or customer management systems.
● Bring energy, enthusiasm, and a genuine passion for helping customers.

What Might Frustrate You Here

● Some days are significantly busier than others.
● Not every customer who visits will make an immediate purchase.
● Following up with customers requires patience and consistency.
● You’ll spend much of your day standing, assisting customers and moving around the showroom.
● Sales targets are part of the role, and your commission depends on your performance.
● Some customers may take weeks before making a buying decision.
● Demonstrate honesty, professionalism and integrity in every interaction.
● Represent the company in a way that builds trust and confidence.