Front Desk Officer

La Campagne Tropicana Beach Resort is seeking a friendly, professional, and customer-focused Front Desk Officer to serve as the first point of contact for guests and visitors. The successful candidate will manage front desk operations, handle guest inquiries and reservations, provide administrative support, and ensure an exceptional guest experience.

• Welcome guests and visitors with a warm and professional attitude.
• Handle guest check-ins, check-outs, and reservation inquiries efficiently.
• Respond to phone calls, emails, and walk-in inquiries promptly.
• Provide accurate information about the resort’s services, facilities, and policies.
• Maintain guest records and ensure all front desk documentation is accurate.
• Handle guest requests, complaints, and escalate issues when necessary.
• Coordinate with housekeeping and other departments to ensure smooth guest service.
• Maintain a clean, organized, and professional reception area at all times.

• Relevant academic qualification in Hospitality Management, Business Administration, or a related field.
• Previous experience in a front desk, receptionist, or customer service role is an added advantage.
• Excellent communication and interpersonal skills.
• Strong customer service orientation and problem-solving abilities.
• Proficiency in Microsoft Office and basic computer applications.
• Professional appearance, attention to detail, and ability to multitask in a fast-paced environment.