Excel and Grace Consulting
Port Harcourt, Rivers State
Remuneration: NGN 180,000
Job summary
The front desk officer serves as the first point of contact for clients, visitors, and stakeholders. The role is responsible for managing front office operations, providing excellent customer service, and supporting administrative activities in a fast-paced real estate environment. The ideal candidate must be professional and organised.
Responsibilities
Front Office Management:
Welcome and attend to clients, visitors, and walk-in prospects professionally
Manage incoming calls, emails, and inquiries promptly
Maintain a clean, organized, and presentable reception area
Client Engagement & Support:
Provide basic information about properties, services, and company offerings
Direct client inquiries to appropriate departments (sales, legal, etc.)
Schedule property inspections, meetings, and appointments
Administrative Duties:
Maintain records of visitors and client interactions
Handle correspondence, filing, and documentation
Assist in preparing reports and updating databases
Coordination & Communication:
Support internal communication between departments
Coordinate meeting room bookings and logistics
Follow up on client appointments and feedback
Customer Experience:
Ensure a positive and professional first impression of the company
Handle customer concerns politely and escalate when necessary
Support client relationship management efforts
Qualifications & Requirements:
A minimum of OND/HND/Bachelor’s degree in Business Administration or related field
1–3 years of experience in a front desk, receptionist, or customer service role
Experience in real estate or a service-based industry is an advantage
Proficiency in Microsoft Office (Word, Excel, Outlook)
Requirements:
Excellent communication and interpersonal skills
Professional appearance and demeanor
Strong organizational and multitasking abilities
Customer service orientation
Attention to detail and problem-solving skills
https://www.jobberman.com/listings/front-desk-officer-z8ppvq
