Job Summary
A leading financial institution is recruiting a Customer Care Officer to provide exceptional customer support, manage client inquiries, and ensure excellent service delivery within the pensions industry.
Key Responsibilities
- Attend to customer inquiries and complaints professionally.
- Provide accurate information on pension products and services.
- Maintain strong customer relationships.
- Process customer requests and update records.
- Ensure excellent customer experience and service standards.
- Perform other customer support duties as assigned.
Required Qualifications
- Bachelor’s Degree in any discipline.
- 1–2 years’ experience in a customer-facing role.
- Good communication and interpersonal skills.
- Proficiency in Microsoft Office Suite.
- Customer-focused with a professional attitude.
- Ability to work independently with minimal supervision.
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