Lily Hospitals Limited
Job Summary
Lily Hospitals Limited is seeking a customer-focused and professional Customer Service Associate (HIM Certified) to provide exceptional patient support, manage customer inquiries, and ensure a seamless patient experience while maintaining accurate health information and administrative records.
Key Responsibilities
- Welcome and attend to patients and visitors professionally.
- Respond promptly to customer inquiries and resolve complaints effectively.
- Maintain accurate patient records in line with Health Information Management standards.
- Schedule appointments and coordinate patient services.
- Provide information about hospital services, procedures, and policies.
- Collaborate with clinical and administrative teams to ensure excellent service delivery.
- Prepare reports and maintain proper documentation.
- Ensure confidentiality of patient information and compliance with hospital policies.
Required Qualifications
- HIM (Health Information Management) Certification is mandatory.
- Minimum of HND or Bachelor’s Degree in Business Administration, Mass Communication, Marketing, Health Information Management, or a related discipline.
- 1–3 years of relevant customer service experience.
- Excellent verbal and written communication skills.
- Strong interpersonal, problem-solving, and customer relationship skills.
- Good knowledge of Microsoft Office applications.
- Ability to multitask and work effectively under pressure.
- Strong organizational and time management skills.
- Professional appearance with a positive attitude.
- Ability to work independently and as part of a team.
- Must reside in Ozoro, Delta State, or its environs, as accommodation will not be provided.
To apply for this job email your details to recruitment@lilyhospitals.net
