Customer Service Representative

Job Summary

• The Customer service Representative serves as the first point of contact for clients and prospects, providing accurate information, resolving inquiries, and ensuring an excellent customer experience

Responsibilities

• Attend to client calls, emails, social media messages, and walk-in inquiries courteously and professionally.
• Handle client complaints or issues promptly, ensuring satisfactory resolution.
• Accuracy and timeliness in record keeping and reporting.

Qualifications

• HND/ B.Sc. Degree in Business Administration, Mass Communication, Marketing, or related field.
• Minimum of 1 of experience in customer service
• Excellent verbal and written communication skills.
• Strong interpersonal, problem-solving, and organizational abilities.
• Calm, patient, and empathetic personality with a client-first mindset.