GIG Mobility
Key Responsibilities
- Sell bus tickets at GIGM terminals to walk-in guests.
- Make and/or change travel reservations for walk-in guests using the online booking system.
- Create and maintain guest reservation records.
- Announce arrival and departure information using the public address system.
- Assist in guest luggage check-in.
- Ensure customer complaints and emergency concerns are escalated to the appropriate quarters.
- Adhere to the company’s policy on guaranteed reservations and no-shows.
- Promote goodwill by being courteous, friendly, and helpful to guests, managers, and fellow employees.
- Resolve service problems by clarifying guest complaints via phone, email and in-person.
- Forward booking/traveling reschedule requestto the concerned unit.
- Serve guests by providing service information related to travel schedules, fares, and payment.
- Promote the online booking, app downloads, and other products and services of the company to customers.
To apply for this job email your details to jobs@thegiggroupng.com
