Operations Manager

Job Title: Operations Manager
Job Code: OPM 001
Job Type:
Basic Salary: 250,000- 400,000
Commission applies
Location: Asaba, Delta state

Job Purpose
As our Operations Manager, your role is to ensure the showroom runs efficiently,
professionally and profitably every single day.
What You Will Actually Do
Your responsibilities will include(but not limited to):
● Oversee the daily operations of the showroom to ensure everything runs efficiently.
● Lead, supervise and support the rest of the team there.
● Ensure every customer receives a warm welcome and an outstanding shopping
experience.
● Monitor staff performance and provide coaching, guidance and regular feedback.
● Develop staff schedules and ensure adequate coverage during business hours.
● Ensure the showroom is kept and inventory maintained.
● Ensure all sales transactions, quotations and customer records are properly
documented.
● Resolve customer complaints professionally and promptly.
● Implement and improve operational processes that increase efficiency and customer
satisfaction.
● Monitor daily sales performance and work with the team to achieve sales targets.
● Coordinate with the Business Development & Partnerships Manager to ensure
project and corporate orders are fulfilled smoothly.
● Prepare regular operational reports for management.
● Identify operational challenges and recommend practical solutions.
● Ensure company policies, procedures and safety standards are followed at all times.
What Success Looks Like
You will know you’re succeeding in this role when:
● The showroom operates smoothly every day.
● Customers consistently have a positive shopping experience and recommend us
because of that.
● Staff understand their responsibilities and perform confidently.
● Inventory is accurate and well organised.
● Product displays are attractive and well maintained.
● Customer complaints are resolved quickly and professionally.
● Sales targets are consistently achieved through excellent teamwork.
● Operational problems are identified and solved before they become major issues.
● The team works collaboratively and maintains a positive work environment.
This Job Is For You If…
● You enjoy leading people and helping them perform at their best.
● You naturally organise people, processes and resources.
● You enjoy creating structure and improving efficiency.
● You believe excellent customer service is everyone’s responsibility.
● You take ownership without waiting to be told what to do.
● You enjoy balancing people management with operational responsibilities.
This Job May Not Suit You If…
● You avoid making difficult decisions.
● You struggle to hold people accountable.
● You become easily overwhelmed by busy environments.
● You dislike coaching or supervising others.
● You struggle to stay organised.
● You wait for problems to become serious before taking action.
Skills & Experience
Technical Skills
● Team leadership and supervision.
● Retail or showroom operations management.
● Customer service management.
● Inventory and stock control.
● Sales reporting and performance analysis.
● Problem-solving and decision-making.
Experience
● 3–5 years’ experience managing retail, showroom or customer-facing operations.
● Demonstrated experience leading and developing teams.
● A bachelor’s degree or HND in Business Administration, Management or a related
field is preferred but not essential for candidates with strong relevant experience.
The Kind of Person We’re Hoping to Meet
We’re looking for someone who is:
● A confident leader. Highly organised. Reliable and dependable.
● Customer-focused.
● Solution-oriented. Calm under pressure. Honest and accountable.
● Fair when managing people. Proactive rather than reactive.
● Committed to maintaining high operational standards.
What Will Make You Stand Out?
You’ll have an advantage if you:
● Have successfully managed a retail showroom.
● Have experience improving operational processes.
● Can demonstrate strong leadership and team development.
● Are skilled at handling difficult customer situations professionally.
What Might Frustrate You Here
We believe in being transparent about the realities of this role.
● Customer complaints will occasionally require immediate attention.
● Staff coaching and performance management require patience and consistency.
● You’ll often balance operational priorities with customer needs.
● Retail operations sometimes require flexibility beyond standard office routines.